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Wireless that Works in the Classroom

Posted by Josh Gates on March 14, 2019

 

It’s 2008 and you just deployed wireless access points in all the hallways and common areas of your schools. You apply a simple password and give it out to all the staff. Voila! You have a wireless-accessible network.

At this point, most IT staff were content with the setup. It was a simple solution to a simple problem. Device density was not an issue since most schools only had a handful of laptops or wireless devices. Every kid and staff member did not need to stream Netflix or Youtube throughout the day. It was easy. It was simple. It was the past.

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Topics: 1:1, Managed Services, network infrastructure, wireless, IT, computer technicians, engineering

Putting Time In Where It Counts: Active Directory and PowerShell

Posted by Alan Israel on February 28, 2019

The Problem: Time Management

Time management is a problem many IT departments face; often there is just not enough time to complete all the requests in the time they need to be completed by. This is especially true between the times of student registration and the first student day of school. The IT staff is burdened with making hundreds, if not thousands, of Active Directory user changes and new accounts. Active Directory serves as the central source of user accounts for a long list of applications including G Suite for Education, Microsoft Office 365, PIVOT, Canvas, Student Information Systems, Content Filters, and many more.

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Topics: 1:1, Managed Services, productivity, IT, computer technicians, leadership, administrators, engineering

Migrating to Windows 10

Posted by Nathan Park on February 12, 2019

 

The Windows OS Lifecycle

Windows 10 is the next major version in the Microsoft Windows operating system family, seeing its initial release in July of 2015.  As part of Microsoft’s OS lifecycle, Windows 7 and Windows 8.1 will stop receiving updates and support in January of 2020 and 2023, respectively. In addition, 7th Generation CPUs from AMD and Intel are already requiring Windows 10 for driver compatibility, so anything released after early 2017 excludes compatibility with the earlier OSes. Since Windows 10 has matured considerably since the initial release, and with the end of life of Windows 7 less than a year away, it’s definitely time to begin migrating!

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Topics: Managed Services, Software, software release, software update, support, technology, IT, computer technicians, school improvement

Can the Tech Team Help the Tech Team?

Posted by Vanessa Eldridge on April 5, 2017

"No one can whistle a symphony alone. It takes a whole orchestra to play it." -HE Luccock

This is the third post of a three-part series about ways to strengthen communication between technology staff team members within your school district. Be sure to check out our first and second posts for more great ideas for facilitating communication between teachers and techs.

Effectively communicating with co-workers can sometimes be a challenge. Despite our best efforts, sometimes we say one thing, but others hear something different based on our tone, facial expression, or body language. When you are a technician, face-to-face communication may not always be possible, so it is even more important that you say what you mean, clearly and concisely so there are not any misunderstandings. Reminding ourselves of these things will help keep everyone on the same page and facilitate successful communication among team members.

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Topics: Managed Services, technology, technology in the classroom, communication, IT, computer technicians, teamwork

Can the Tech Team Help Teachers?

Posted by Vanessa Eldridge on March 28, 2017

This is the second post of a three-part series about ways to strengthen communication between technology staff and educators within your school district.

The answer to the question in this post title may seem obvious: the tech team helps teachers by fixing their technology, right? Yes, that's true, but I would like to look at ways we can go beyond basic fixes. How can we make the process of repairing technology more efficient? Less painful? As I mentioned in the first post, the key to making this happen is effective communication. 

Patience, empathy, and word choice are very important when techs are sharing information with teachers.  Computer techs must be skilled at communicating simply and clearly, both on the phone and in person. Here are some ways to create awesome correspondence from techs to teachers.  

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Topics: educators, Managed Services, technology, technology in the classroom, communication, computer technicians, teamwork